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tel 01942 594473

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privacy policy Website Policies

Heaven and Hope premature baby clothes store shopping online policies can be found here

deliveries and postage refunds policies during the strike actions by Royal mail.

In october 2022. we knew that for most dates in November Royal mail had planned strike action. we took the decision to use alternative curiour services. we decided not to use royal mail at all so your order would not get lost in the post.

Now its at the end of the Month nearly all delivery companies are struggling. Its taking longer to pick up and drop off deliveries ,Its due to taking on the extra burdens of deliveries that normally would have normally gone with Royal mail.

This is effecting our orders too. we have took the decicion to change our refund policies for postage costs. We can no longer refund postage cost if your order is delayed if it is due to driving logistics . Especially as Christmas is approaching. we will honour a postage refund if it is delayed at our end in not going out on time. all rights reserved 29/12/22.

 Climate challenge year 2022+

please read its own climate challenge policy page as we are dedicated in keeping the earth as clean as possible as the climate can be very challenging from now onwards 2021+.

 
This new GDPR COMPLIANCE policy is effective from 22nd may 2018
 
What data we collect
 
We collect the following information:
· contact information to send your order to email address or telephone contact number postcode
 
What we do with the information and data we gather
 
· We only keep your details to ensure your order is satisfactory queries about your order  processing refunds sending returns out and to comply with the inland revenue in completing our tax and VAT returns .
· We too hate junk mails so in the best interest of our customers we do not send promotional emails about new products, special offers or other information in less you send us an email to do so.
  • we do not share your personal details with anyone, we do not sell mailing lists.
  • we report data breeches to you and the local authority.
  • you the customer can request access to your details we have on you at anytime
  • you the customer can request that we stop processing your data.
  • you are free to get your details we have on you sent to third parties.
  • old data is deleted after 5 years.
  • data is deleted if no longer in use.
 
 
 
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 
IDENTITY THEFT
If you telephone your order through instead of choosing the online ordering system please be aware we do not keep your card details for any transaction, for customer safety and identity theft it is Heaven and Hope's policy to use invoice and email for safer ordering.We do not take your credit or debit card numbers over the phone so they do not get into the wrong hands.
 
You can use gateway payments such as Google checkout or Paypal which ever you prefer.
 
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website
heaven and hope ENVIRONMENT POLICY...

  • All the staff  are concerned the way our planet needs to be looked after..

  • We print most of the time using economy ink so you may receive paper work with your order which reflects this.

  • we use Recycled packaging hangers and plastic wrapping.

  •  We Re-use raw materials when possible including all bubble wrap,paper,boxes.

     

     
     Action.org reclycling plan  

  • we Conserve energy using low energy light bulbs when possible ,and dispose of waste safely. Even the packaging can be reused to send returns back to our office with labels enclosed to attach to the front.

  • heaven and hope promote more fair trade products.Promoting more organic baby products made by ourselves and by other companies in the uk.

  • our BABY STORE will be continuing to offer fresh ideas to keep our planet from being destroyed and welcome customer feedback to help us change our business for the better of our climate.

  • We will be also focusing on making our website more user friendly.If you have any problems ordering let us know we are more than happy to assist you with ordering.policy updated 28/10/11

  •  heaven and hope Website Terms and Conditions for sale of goods.

 

  1. All prices are in uk Pounds Sterling.You may send the equal amount converted in your own currency by using paypal. All Babywear is zero vat rated although law may change at any time we will inform all customers when changes do if at all take place..
  2. UK Deliveries are made by Royal Mail with uk address sent recorded delivery ontop Free of charge.
  3. Deliveries will normally be posted same day or next working day excluding bank holidays and weekends which are out of our control.Please note Excludes Nanny Nicu and Something Precious which are hand made occassional delays may occur.
  4. Payments can be made by any major credit or debit cards.Online or offline should you prefer. Offline will still need a valid email address to send you an invoice. Cheeky Chums no longer take credit card details over the phone.postal orders and cheques payable to Cheeky chums. Please note cheques and echeques must clear before goods are sent out .Please also be aware some echeques can take 10 days to clear. Payment will be debited from your account before the despatch of your purchase. .
  5. In the unlikely event that your product is lost or damaged in transit, please contact us in writing. In the case of non-delivery, please wait 7 days from the date of your order in case it has been delayed. In the case of damaged goods, please retain the product and contact us within 48 hours of receipt.
  6. RETURNED ITEMS/GOODS
  7. Please contact us by phone or e-mail to let us know if goods can be returned. Please include the returns note included with your order.
  8. Goods must be returned complete and in a resellable condition dummies nappies and personal items such like must not be opened from the packet.and undamaged for refund. Please keep all receipts and/or proof of posting Exchanges sent out upon receipt back to our returns department. we will inform you and send a full refund will be crediited back to your account within one month of return. Buyer to pay return postage cost,refunds excludeds postage paid.(october  2011 policy update(click here to know your rights for distance buying online)

SATISFACTION GUARANTEED

  1. When buying online your rights are to return goods within 7 days of receipt  have extended this period so that If you are not entirely satisfied with your purchase, you can return it within 10 days of receipt, providing it is not used and washed.
  2. PRODUCT GUARANTEE
  3. If your product should develop a fault within 14 days of purchase we will repair it, exchange it for an equivalent product if available, or if you prefer, refund your money (your product should still be in new condition and with the original packaging, accessories and receipt). .

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at CHEEKYCHMS@YAHOO.CO.UK

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
 
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. policy correct at time of update 09/05/10.
For the safety and well being of heaven and hope customers, clients and staff heaven and hope Policies can change without notice to meet with current legislation and individual needs.All rights reserved at time of going to press 10/05/10. copyright protected.