read further down the page to find all you need to know about Heaven and Hope.
Postage Notes/Postage Costs,
Picking a Payment method of your choice,
Dispatch and Delivery
policy for returns and refunds.
latest news on first class deliveries … 26th june 2020 customers are telling us its taking up to a week to receive a first class order. you may want to opt for special delivery instead
keep a look out for regular updates on our website
as of 05/04/20 royal mail update
special deliveries by 1pm will now be by 9pm at night.
special deliveries by 9am will now be by 12pm midday.
orders posted every working day mon -fri except on bank holidays.
Is your order for you or a friend? do you want it sending direct to their address?, if so and you do not want them to know the price you paid Type in a message at the bottom of the final checkout page,Then check the delivery details are correct before paying thanks.
1. POSTAGE COSTS
UK and Northern Ireland
For fast turnarounds orders are Posted every working day Monday - Friday. Your order will be dispatched within 2 working days. Please note special delivery and orders that come through at the weekends are sent out on Monday.
- to uk postcodes spend £1.00- £50.00 postage only £3.99 sent ROYAL MAIL 1st class approx 2-3 working days delivery
- to uk postcodes spend £50.01+ maximum postage only £4.99 sent ROYAL MAIL 1st class approx 2-3 working days delivery.
- to uk postcodes order by 1pm for next working day new service called Guaranteed (used to be called special delivery) next day by 1pm £11.99)
- to uk postcodes order by 1pm for next working day Guaranteed EXPRESS by 9am .price includes vat £21.99)tel us to use this service tel 01942 594473
- WORLD WIDE .... £9.99 BY INTERNATIONAL AIR MAIL WE DO NOT POST TO USA OR CANADA DUE TO INSURANCE RESTRICTIONS
To Order online ...
1. Add items To your Cart.
To Delete any item, update item amount then press
RECALCULATE BUTTON near the bottom of the checkout page
2. Select Delivery Button.
3.TO PAY CLICK YELLOW PAYPAL BUTTON at the bottom of the page.
(it looks like this ...
The Paypal button will process card paymentsor you can login if you have already have a PAYPAL account and add your details.
PayPal a secure safe and easier way to pay online without revealing your credit card number to anyone.
Ordering offline just got easier by Phone or Email
Simply place your Order requirements by Phone pay by card.
or email all you need and well send you an invoice to pay by cards ,we also accept online banking, paying directly into the Heaven and Hope business account.
Customers tel 01942 594473
4.Despatch and delivery
For fast turn around Heaven and Hope post every day except weekends and bank holidays which are out of our control.Your order is processed for despatch within 2 working days.
Nanny Nicu hand made orders can take a little longer but we will let you know if there is a back log which does ocassionally happen due to high demand.
5.Simple Returns and refund system.
How to send a return back made simple....
Easy returns system in place.
Fill in the returns form which will have been sent with your item/s.
add our label and post it back.
Retain a free proof of postage slip from the post office for peace of mind.
if you require an exchange we will send the next item out to you upon return approx turnaround 7-10 days for uk deliveries.
if you opted for a refund instead A full refund of the items you returned minus postage costs, will be returned to your account once it has arrived back to our office.(subject to an unused resalable condition).
Refunds are done by the refund department must be returned within 14 days of receipt.refunds 14 days to be refunded back to you. More notes here
Please note Due to the occassional back log Nanny Nicu and Something Precious final resting garments orders. It can can cause a delay with the rest of your order being sent, if you wish, the remainder of your order can be sent out earlier please let us know if you would prefer to send it out first or wait for your whole order to be sent out together tel 01942 594473 or email us by pressing the contact us button at the top of the home page
Honesty as sales improve so does the intensity or a back log of orders if we had to get them out to you as quick as a flash on the same day,you would be frustrated if we didnt post it out to you on time wouldnt you, despatch within 2 working days.Something Precious orders do take priority due to little babies needing burial clothes urgently.
For Fast turnarounds Heaven and Hope post out within 2 working days Any Nanny Nicu products will follow your main order if there is a delay.
excluding weekends and bank holidays which are out of our control.
Tel Customers Service: with your enquirers on (+0044) 01942 594473
policy updated 07/09/19 all rights reserved.