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Ordering+Delivery+Postage

read further down the page to find all you need to know about Heaven and Hope. 
 
  1. Postage Notes/Postage Costs,

  2. Ordering Process,

  3. Picking a Payment method of your choice,

  4. Dispatch and Delivery

  5. policy for returns and refunds.

POSTAGE NOTES 

latest news on first class deliveries … 11/6/`21

 

keep a look out for regular updates on our website 

  • most of our items are handmade if you order after 11am or at night, your order will be made the next day and posted at 1pm. if you select a faster postage please leave a working email address or mobile number (its to get a 2 hour tracking slot for your delivery the next day .This applies to orders going to England and Wales.
 
  1. we have upgraded our posting method. brought out a cheaper economy delivery too.
  2. orders posted every working day mon -fri except on bank holidays.
  3. DUE to Brexit issues in Jan 2021 we have decided to only post to the following places ENGLAND WALES SCOTLAND IRELAND. until things are resolved.
 
 
1.POSTAGE AND PACKAGING COSTS
 
  • England and Wales choose from...
  • no rush 5-7 day delivery £2.99,
  • 3-4 days £3.99
  • or special delivery 2 day £11.99
  • Scotland could be 2 days we use royal mail they are regularily late now  £11.99
  • Scotish Highlands and Off shore 2days email for this service we use a curiour because royal mail constantly have delays now £19.99
  • Ireland is shipped using Royal mail approx 4-5 days cost £11.99
 
Is your order for you or a friend? do you want it sending direct to their address?, if so and you do not want them to know the price you paid Type in a message at the bottom of the final checkout page,Then check the delivery details are correct before paying thanks.
 
2.ORDERING PROCESS
 
  • Online
  • Offline
Online
 
To Order online ...
1.
Add items To your Cart.
To Delete any item, update item amount then press
RECALCULATE BUTTON near the bottom of the checkout page
2. Select Delivery Button.
 
3.TO PAY CLICK YELLOW PAYPAL BUTTON at the bottom of the page.
(it looks like this ...

The Paypal button will process card paymentsor you can login if you have already have a PAYPAL account and add your details.

PayPal a secure safe and easier way to pay online without revealing your credit card number to anyone.

Offline 

Ordering offline just got easier by Phone or Email

  •  Simply place your Order requirements by Phone pay by card.
  • or email all you need and well send you an invoice to pay by cards ,we also accept online banking, paying directly into the Heaven and Hope business account.
  •  Customers tel 01942 594473

  
4.Despatch and delivery
 
 For fast turn around Heaven and Hope post every day except weekends and bank holidays which are out of our control.
Your order is processed for despatch within 2 working days.

Nanny Nicu hand made orders can take a little longer but we will let you know if there is a back log which does ocassionally happen due to high demand.

5.Simple Returns and refund system.

How to send a return back made simple....
Easy returns system in place.
Fill in the returns form which will have been sent with your item/s.
add our label and post it back.
Retain a free proof of postage slip from the post office for peace of mind.
if you require an exchange we will send the next item out to you upon return approx turnaround 7-10 days for uk deliveries.
if you opted for a refund instead A full refund of the items you returned minus postage costs, will be returned to your account once it has arrived back to our office.(subject to an unused resalable condition).
Refunds are done by the refund department must be returned within 14 days of receipt.refunds 14 days to be refunded back to you.  More notes here


Please note Due to the occassional back log Nanny Nicu and Something Precious final resting garments orders. It can can cause a delay with the rest of your order being sent, if you wish, the remainder of your order can be sent out earlier please let us know if you would prefer to send it out first or wait for your whole order to be sent out together tel 01942 594473 or email us by pressing the contact us button at the top of the home page
 

Honesty as sales improve so does the intensity or a back log of orders if we had to get them out to you as quick as a flash on the same day,you would be frustrated if we didnt post it out to you on time wouldnt you, despatch within 2 working days.Something Precious orders do take priority due to little babies needing burial clothes urgently.
 
 For Fast turnarounds Heaven and Hope post out within 2 working days Any Nanny Nicu products will follow your main order if there is a delay.
excluding weekends and bank holidays which are out of our control.
 
Tel Customers Service: with your enquirers on (+0044) 01942 594473
 
policy updated 07/09/19 all rights reserved.