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what do you need to know before ordering at Heaven and Hope premature baby superstore. popular questions asked ,faq  Your Questions Answered here Need to see the colours of Nanny Nicu brand take a peak at the Colour chart

    • Christmas opening hours last posting dates

    • do you sell 1lb baby clothes

    • Do you have 2lb baby vests in white?

    • do you sell tiny baby tights and socks please ?

    • do you have sell tiny baby showsuits ?

    • royal mail strikes and postage disruptions

    • what can i buy for a premature baby ?

    • can I collect premature baby clothing from you in person

    • what is Heaven and Hope doing for climate challenge

    • during covid 19 lockdown where do you post to

    • Are you open during the corona virus ?

    • do you post premature baby clothes to america or canada please

    • Do I click the Paypal Button to pay online?

    • I'm worried about internet payments Can I Order and pay over the phone?

    • will you tell me if my order has been sent

    • If I pay today when will you send my goods ?

    • If I pay by Cheque when can I expect my goods ?

    • Are vat +tax charged on top of my order

    • Which Countries to you deliver to ?

    • How much is postage ?

    • How are my items despatched ?

    • do you do wholesale prices for businesses

    • Can i send an item back if its too small etc ?

    • If I order an outfit for a baby burial can i get it fast ?

    • What if I change my mind after ordering ?

    • If my details are wrong will I get a refund

    • do you post baby bereavement clothes to america or canada

    • Can i pay by online banking

    • do you post to Ireland


    Christmas opening hours last posting dates top

    what are your Christmas opening hours 2023-2024 last posting dates ?

    an item going out on friday 22nd dec on the fastest delivery will arrive wednesday 27th dec 2023.

    although we are working all over Christmas delivery drivers are closing.after friday 22nd the next posting day is wednesday 27th December 2023. it will arrive by Friday 29th. 

    items posted on Friday 29th on the fastest delivery will arrive on Tuesday 2nd 2024 or wednesday 3rd January 2024.

    6.DUE TO BREXIT DELAYS we will continue to post to ENGLAND, SCOTLAND,WALES. royail mail are returning ireland mail undelivered so we will not post to ireland now in case your item goes missing in transit. all rights reserved as of 21st dec 2023

    do you sell 1lb baby clothes top

    Yes we sell 1lb baby clothes ,you can click on the button by birth weight so pick 0-1lb or 1-2lb. you can order 1lb clothing sensitive bereavement wear too 

    Do you have 2lb baby vests in white? top

    we stock 2lb baby vests in white pink or blue colours. Pick incubator vests with multiple fasteners for a comfortable first outfit for premature babies.

    do you sell tiny baby tights and socks please ? top

    yes we have the widest range of tiny baby tights in the uk, we stock tiny tights from 1-2lb and premature socks in any colour from 0-1lb up to 10lb in weight

    do you have sell tiny baby showsuits ? top

    yes we have the widest range for tiny baby snowsuits coats and jackets mix and match with any warm hat too,to bring your baby home warm from hospital

    royal mail strikes and postage disruptions top

     

    POSTAGE COSTS : ENGLAND SCOTLAND WALES CHOOSE PRIORITY 2-3 DAYS £9.99 OR ECONOMY 3-5 DAYS £4.99

    POSTAGE COSTSIRELAND 5 DAYS £11.99

    what can i buy for a premature baby ? top

    Hi id like to buy clothes for a premature baby where shall i start ? 

    we have written an article so you don't waste time buying the wrong thing. so take a look at the premature baby clothes help page which goes into much better detail for you thankyou

    can I collect premature baby clothing from you in person top

    can I collect premature baby clothing from you in person from Heaven and Hope
    We have upgraded our health and safety policies in conjunction with Covid 19 2022.

    we no longer offer a collect in person service from customers direct.


    we understand the need to have clothing to dress your baby in as soon as possible. With continuous upheaval in the UK now. Plus strike disruptions we have upgraded the way we work. This takes place As of September 10th 2022. all rights reserved.

    Most of the items on our website are handmade per order/ per outfit. Baby bereavement items therefore get priority.

    What we offer now is posting to the UK including ENGLAND, IRELAND, SCOTLAND, WALES. we use a courier for England and Wales. You are welcome to arrange your own courier to collect your parcel from from us. You will need to organise this and pay from your end. What details will they need for you to book a collection direct? ....What they tend to ask for is 1.where its going.... 2. what is the weight of your parcel. 3. what is the inside contents of your parcel and what are the dimensions measured in mm or cm.

    Postage is getting too expensive in all areas these days. So we have had to rethink the cheapest and most reliable way to get out your order quickly.

    Using our courier instead of royal mail now... what we have been notified of recently is if you are not going to be in please put SPECIAL INSTRUCTIONS for the delivery driver on the final checkout page of our website. or the delivery driver will take your item back to the depot.

    what is Heaven and Hope doing for climate challenge top

    climate challenge

    climate challenge in 2021 and 2022 onwards your FAQ answered.

    For years Heaven and Hope have been using fair trade products and cutting energy use for the manufacture of premature baby clothes. In 2021 and the year 2022 we felt it important to answer your questions on what we will do as a business to help protect planet earth. Climate challenge for Heaven and Hope is brilliant news as more and more products will be made in the UK. Plus these will be introduced to all the websites. Especially for premature baby clothes, tiny baby clothes and baby burial clothes.
    so lets get started with the questions on our climate challenge promise.


    Question 1. How will Heaven and Hope be cutting the energy use to help protect over use on the planet earths resources. ?


    ANSWER 1. Heaven and Hope will stock more handmade baby clothes. These will be on smaller quantities ordered at a time offering limited edition lines. Therefore these will not mass produced in larger factories overseas. It will offer more home businesses and small businesses the chance to work with us to help the economy grow locally and more central to the UNITED KINGDOM.

    This also means shipping will be quicker, using less fuel plus it wont take weeks to arrive in Britain.

    There will always be new lines arriving, its so exciting for you as a customer as Heaven and Hope also use uk fabric designers for most of the brands stocked. Only the softest cotton and cotton blend fabric is picked with the very latest cutest baby prints used. Cotton is a bio-degradable material, kind to the environment yet washes nice time and time again. Giving you the opportunity to pass down baby clothes when your baby has outgrown them. Or donating them to your local maternity unit giving you too a chance to protect the earth by giving it to the community.


    Question 2. what ecological packaging will Heaven and Hope use to help protect the planet?


    ANSWER 2. Heaven and Hope use tissue paper to wrap most products from the store. Its biodegradable kind to the natural environment as it breaks down quickly .So important as a business with ethics being climate conscious. Next when a box is needed to post your order out boxes we receive are recycled so not to purchase brand new ones. This also goes for bubble wrap. Only crisp clean recycled wrapping is used. In 2022 another aim is to order a natural composting mailing bag to complete the products packaging.

    Question 3. Do Heaven and Hope offer a natural burial product ? ANSWER 3. In 2021 Heaven and Hope offered more tiny baby burial coffins. More lines were added including a complete natural burial package. Its were everything ordered for the burial was environmentally friendly. from a natural woven coffin to bedding and clothing materials. composting over time kind to the climate challenges.


    Question 4 What do the staff do to help protect the planet when the online shop is closed?

    ANSWER 4. As a family business the staff in their spare time are committed to the climate challenge. One way is by growing seeds food lines to sustain the planets resources. Part of the process is working with other local families to swap foods in the community. We feel its a natural way to not put a strain on local supermarkets .


    Question 5. What else do Heaven and Hope do for the climate challenge?

    ANSWER 5. Heaven and Hope will keep the posting days to a maximum of 5 days of the week. This will also minimise the staffs use of sewing 7 days a week that would use way too much energy for product production. By posting Monday to Friday puts less of a strain on delivery drivers. using more fuel in the process if they had to deliver 7 days a week. Plus staff at Heaven and Hope well rested means its less stress on the nhs. due to staff being over worked and falling sick as you will agree its under enough strain as it is .

    during covid 19 lockdown where do you post to top

    POSTAGE NOTES

    latest news 12th September 2021

    during lockdown and covid 19 we have changed our posting policy ...
    DUE to Brexit issues in Jan 2021 we have decided to only post to the following places ENGLAND WALES SCOTLAND IRELAND. until things are resolved.


    1.POSTAGE AND PACKAGING COSTS

    • England and Wales choose from...
    • no rush 5-7 day delivery £2.99,
    • 3-4 days £3.75
    • or special delivery 2 day £11.99
    • Scotland 2 days £11.99
    • Scotish Highlands and Off shore 2days £19.99
    • Ireland is shipped using Royal mail approx 4-5 days cost £11.99
     


    Is your order for you or a friend? do you want it sending direct to their address?, if so and you do not want them to know the price you paid Type in a message at the bottom of the final checkout page,Then check the delivery details are correct before paying thanks.

     

    Are you open during the corona virus ? top

    URGENT NOTICE open during corona virus lockdown  until postal /delivery services closes thankyou

    keep a look out for regular updates on our website 

     

    as of 12th September we are using royal mail and our courier 

    for special deliveries. 

    special deliveries time is by 4pm.

    do you post premature baby clothes to america or canada please top

     No sorry due to insurance restrictions

    Do I click the Paypal Button to pay online? top

    How to pay when you have finished ordering

    When you finished shopping, on the checkout page you can Choose from the following 2 payment options its easy peacy lemon sqeezy....
     
    1. IF YOU DONT HAVE A PAYPAL ACCOUNT USE THE BLACK CHECKOUT BOX TO PAY USING ANY DEBIT/CREDIT CARD OR 2.CLICK THE YELLOW PAYPAL BUTTON TO ADD YOUR PAYPAL DETAILS.
    1.    CHECKOUT 
    2 The yellow Checkout with PayPal Button. pay for your premature baby order by Payl pal



    Payment method 2.

    Ordering offline just got easier by Phone or Email

    •  Simply place your Order requirements by Phone or email at orders@heavenadhope.co.uk
    • Pay direct using online banking direct to heaven and hope details we'll send you the paying in details you need when you place your order.
    •  or by email by invoice we send you invoice email to pay with any debit or credit card 
    •  Customers tel 01942594473

    I'm worried about internet payments Can I Order and pay over the phone? top

    Paying over the Phone or ordering by Email 4 choices

    1.  Simply place your Order requirements by Phone then you can pay direct using online banking with Heaven and Hope account details,or we we send you a confirmation email TO you 5 mins later with an invoice to use any debit or credit card.
    2.  or send us an email then pay by invoice and email : using the safe payment gateway via PayPal or orders@heavenandhope.co.uk
    3.  or use online banking paying direct into the Heaven and hope business account telephone us for the sort code an account number you need.
    4.  email or phone once payment has been received we despatch your goods.Customers tel 0771528314

     

    will you tell me if my order has been sent top

    Has my Order been sent
     
    • yes,except in peak times or staff shortages ie sickness or holidays which are sometimes out of our control. so many customers worry they may not get an item in time. so for all UK deliveries are now confirmed delivery methods, 
    •  you can look any time at your convenience on our website log on under order tracking it will say on order, shipped, backlog or cancelled appropriately if any item is out of stock etc.ONLINE TRACKING as soon as possible the staff update the website with an order status so you can also find out online where your order is up to if you saved login details at the time of ordering.
    • if you have ordered special delivery postage you get an email with a 2 hour time slot .

    If I pay today when will you send my goods ? top

    sending you your goods (Order)

     

    • For fast turnarounds orders are dispatched every working day Monday - Friday.
    • If using special delivery for a next day arrival please order by 1pm.Hand made items may not be ready please telephone if you need an urgent order quickly! 01942 594473
    •  Please note special delivery orders and other orders that come through at the weekends are sent out on monday
    • Nanny Nicu orders take an extra day as they are individually hand made along with Something Precious baby bereavement sets.
    • cheques clear before goods are dispatched echeques take up to 10 days to clear.
    Excluding weekends or bank holidays which are out of our control) .weather permitting.
     
     

    If I pay by Cheque when can I expect my goods ? top

    Paying by Cheques
    Goods are despatched upon cleared payment ,ie echeques and cheques can take approx 10 days to clear, if you need a faster option use internet banking or uncrossed postal order.tel 01942 254259 for the account details to pay

    Are vat +tax charged on top of my order top

    Vat and Tax
     No, Vat on baby clothes are 0 rated. Vat is only added to guaranteed services by 1pm,guaranteed  delivery by saturday, guaranteed (used to be called special delivery) by 9am.Charged at the current VAT rate of 20%

    Which Countries to you deliver to ? top

    Do you post to baby burial clothes to the Usa Australia Hong Kong etc TOP

    1. DUE to Brexit issues in Jan 2021 we have decided to only post to the following places ENGLAND WALES SCOTLAND IRELAND. until things are resolved.
    2.  due to urgent orders need by our families we do not post to any part of Ireland anymore,its because customs are keeping parcels and not delivering them.
     

    updated 13/5/24  all rights reserved

    How much is postage ? top

    • POSTAGE NOTES 

      latest news on first class deliveries … 18th April 2022

      keep a look out for regular updates on our website 

      • special delivery : most of our items are handmade if you order after 11am or at night, your order will be made the next day and posted at 1pm. if you select a faster postage please leave a working email address or mobile number (its to get a 2 hour tracking slot for your delivery the next day .This applies to orders going to England and Wales.
       
       
       
      1.POSTAGE AND PACKAGING COSTS
       

      POSTAGE COSTS : ENGLAND SCOTLAND WALES CHOOSE PRIORITY 2-3 DAYS £11.99 OR ECONOMY 3-5 DAYS £5.99 new Slower delivery 6-7 days £5.00

      POSTAGE COSTS: we no longer post to IRELAND we are not sending items out to any part of ireland until further notice.do you post to ireland and overseas Customs are refusing deliveries they are not scanning paperwork and keep returning orders back to us

    How are my items despatched ? top

    Items despatched

    • Well packaged.So Items to reach you in tip top condition give or take a few creases made during transit.
    • We use royal mail for small items to the uk.sent out within 4-5 working days or 3-4 days.
    • Special delivery options upon request.
    • Small packets by airmail to ireland deliveries.within 4-5 working days
    •  For fast turnarounds. We post every day except weekends and bank holidays which are out of our control.
     

    do you do wholesale prices for businesses top

    do you do wholesale prices for businesses

    we offer a discount for baby bereavement items only. for maternity units and charities. email your requirements at 

    orders@heavenandhope.co.uk. all items are hand made so please bear with us . we send urgent orders our to families in between you see.

    Can i send an item back if its too small etc ? top

    Sending back an item/items.

    Yes of course within 10 days of receipt,
    1. RETURNED ITEMS/GOODS
    2. Please contact us by phone or e-mail to let us know if goods can be returned. Please include the returns note included with your order.
    3. Goods must be returned complete and in a resellable condition dummies nappies and personal items such like must not be opened from the packet.and undamaged for refund. Please keep all receipts and/or proof of posting Exchanges sent out upon receipt back to our returns department. we will inform you and send a full refund which will be crediited back to your account within 30 days of return. Buyer to pay return postage cost,refunds excludes postage paid.october 2021 policy update (click here to know your rights for distance buying online)

    SATISFACTION GUARANTEED

    1. When buying online your rights are to return goods within 14 days of receipt  If you are not entirely satisfied with your purchase, you can return it within 14 days of receipt, providing it is not used and washed.
    2. PRODUCT GUARANTEE
    3. If your product should develop a fault within 14 days of purchase we will repair it, exchange it for an equivalent product if available, or if you prefer, refund your money (your product should still be in new condition and with the original packaging, accessories and receipt). .

    If I order an outfit for a baby burial can i get it fast ? top

    Baby burial bereavement orders
     
    All orders are put on standby in order for final resting clothes to be made and sent out as a priority orders. If you also see an outfit which is appealing which you need instead of a Something Precious range please let us know so it can be sent out quicker.I know it is a sad time but unless we know you need it quick we cannot give you a top priority despatch.
     All staff are sensitive to the families needs at such a distressing time and we will deal with your telephone call appropriately.if you need an item by a specific day we will also let you know if its is possible so you can then decide to buy elsewhere.Special delivery is also a good option for these type of orders.

    What if I change my mind after ordering ? top

    Changing your mind immediately after placing an order.

     

    we will try to sort it out the same day so you can have a refund.

    • If we miss your instructions and an order has been despatched already just return the item with the enclosed order form for a full refund or replacement.refunds processed within 14 days

    If my details are wrong will I get a refund top

    Details wrong and refunds
    • heaven and hope send out orders to the address we are given with your order.
    • If shipping as been sent and you feel we didnt get the correct address we can only advice you to check with your addressee ie your old address and the new people that have moved in.
    • Once it has left our office we cannot accept liability for these lost items due to a mistake on your part, However if you sent a message on the bottom of the checkout page to send to a relative as a gift for someone and we didnt get the message then it is our fault and a refund or replacement can be sent .
     

    do you post baby bereavement clothes to america or canada top

    no sorry due to being handmade and timescales involved in delivery by royal mail

    Can i pay by online banking top

    Can i pay by online banking at Heaven and hope

    yes email us at orders@heavenandhope.co.uk tell us what you need and the delivery address. we will email you back with Heaven and Hope bank account details. pay same day up to 1pm and any non making items will go out the same day. on posting days which are Monday to Friday. items orders Saturday or Sunday are posted the next working day. excluding bank holidays.

    do you post to Ireland top

    do you post to ireland northern ireland and overseas in October 2023 NOT ANY MORE DUE TO CUSTOMS DELAYS Customs are refusing deliveries they are not scanning paperwork and keep returning orders back to us.so we no longer post to ireland as of 18th Ocotober 2023 until further notice. all rights reserved 18/10/2023.

    update 13/5/24 due to urgent orders need by our families we do not post to any part of Ireland anymore,its because customs are keeping parcels and not delivering them.