do you post premature baby clothes to america or canada please top
No sorry due to insurance restrictions
Do I click the Paypal Button to pay online? top
How to pay when you have finished ordering
When you finished shopping, on the checkout page you can Choose from the following 2 payment options its easy peacy lemon sqeezy....
1. IF YOU DONT HAVE A PAYPAL ACCOUNT USE THE BLACK CHECKOUT BOX TO PAY USING ANY DEBIT/CREDIT CARD OR 2.CLICK THE YELLOW PAYPAL BUTTON TO ADD YOUR PAYPAL DETAILS.
2 The yellow Checkout with PayPal Button.
Payment method 2.
Ordering offline just got easier by Phone or Email
Simply place your Order requirements by Phone or email at email@example.com
Pay direct using online banking direct to heaven and hope details we'll send you the paying in details you need when you place your order.
or by email by invoice we send you invoice email to pay with any debit or credit card
Customers tel 01942594473
I'm worried about internet payments Can I Order and pay over the phone? top
Paying over the Phone or ordering by Email 4 choices
Simply place your Order requirements by Phone then you can pay direct using online banking with cheeky chums account details,or we we send you a confirmation email TO you 5 mins later with an invoice to use any debit or credit card.
or send us an email then pay by invoice and email : using the safe payment gateway via PayPal or firstname.lastname@example.org
or use online banking paying direct into the Heaven and hope business account telephone us for the sort code an account number you need.
email or phone your order through send an uncrossed postal order payable to Cheeky Chums once received we shall despatch your goods.Customers tel 0771528314
will you tell me if my order has been sent top
Has my Order been sent
yes,except in peak times or staff shortages ie sickness or holidays which are sometimes out of our control. so many customers worry they may not get an item in time. so for all UK deliveries are now confirmed delivery methods,
you can look any time at your convenience on our website log on under order tracking it will say on order, shipped, backlog or cancelled appropriately if any item is out of stock etc.ONLINE TRACKING as soon as possible the staff update the website with an order status so you can also find out online where your order is up to if you saved login details at the time of ordering.
If I pay today when will you send my goods ? top
sending you your goods (Order)
For fast turnarounds orders are dispatched every working day Monday - Friday.
If using special delivery for a next day arrival please order by 1pm.Hand made items may not be ready please telephone if you need an urgent order quickly! 01942 594473
Please note special delivery orders and other orders that come through at the weekends are sent out on monday
first class,2nd class airsure and airmail Upon Cleared payment sent out within 2 working days.
Nanny Nicu orders take an extra day as they are individually hand made along with Something Precious baby bereavement sets.
cheques clear before goods are dispatched echeques take up to 10 days to clear.
Excluding weekends or bank holidays which are out of our control) .weather permitting.
LAST DATES FOR POSTING ....
to be confirmed for 2019
If I pay by Cheque when can I expect my goods ? top
Paying by Cheques
Goods are despatched upon cleared payment ,ie echeques and cheques can take approx 10 days to clear, if you need a faster option use internet banking or uncrossed postal order.tel 01942 254259 for the account details to pay
Are vat +tax charged on top of my order top
Vat and Tax
No, Vat on baby clothes are 0 rated. Vat is only added to guaranteed services by 1pm,guaranteed delivery by saturday, guaranteed (used to be called special delivery) by 9am.Charged at the current VAT rate of 20%
Which Countries to you deliver to ? top
Do you post to baby burial clothes to the Usa Australia Hong Kong etc TOP
- Changes in our insurance cover means WE DO NOT POST TO USA OR CANADA.
- worldwide delivery using ROYAL MAIL by Air mail.
- If you need baby burial clothes delivered to places overseas such as the Australia Hong Kong etc so your baby can wear them in time for the funeral, We suggest you book a date for the funeral once Your baby's burial clothes have arrived, to avoid any postage delays travelling overseas thankyou.
updated 12th March 2016 all rights reserved
How much is postage ? top
- to uk postcodes spend £1.00- £50.00 postage only £3.99 sent ROYAL MAIL 1st class approx 2-3 working days delivery
- to uk postcodes spend £50.01+ maximum postage only £4.99 sent ROYAL MAIL 1st class approx 2-3 working days delivery.
- to uk postcodes order by 1pm for next working day new service called Guaranteed (used to be called special delivery) next day by 1pm £11.99)
to uk postcodes order by 1pm for next working day Guaranteed EXPRESS by 9am .price includes vat £21.99)tel us to use this service tel 01942 594473
- WORLD WIDE .... £9.99 BY INTERNATIONAL AIR MAIL WE DO NOT POST TO USA OR CANADA DUE TO INSURANCE RESTRICTIONS
IRELAND AND EUROPE and Worldwide £9.99
we do no post to USA or Canada due to insurance restrictions imposed on us.
How are my items despatched ? top
Well packaged.So Items to reach you in tip top condition give or take a few creases made during transit.
We use royal mail for small items to the uk.sent out within 2 working days
Special delivery options upon request.
Small packets by airmail and airsure for worldwide deliveries.withing 2 working days
in an emergency we also arrange fast deliveries by FED EX the customer pays for this service before order dispatched.we shall get back to you with cost prior to shipping to all addresses worldwide weather permitting ie earth quakes/war zones.
For fast turnarounds. We post every day except weekends and bank holidays which are out of our control.
on Special Delivery by 1 pm Will I get my items by 1pm the next day. top
on Special Delivery by 1 pm Will I get my items by 1pm the next day?
Order by 1pm for a next WORKING DAY delivery.For any items that need making, we will let you know by phone or email if we need a little extra time to complete it.please be aware we realize some orders need a faster dispatch especially for baby bereavement items, we offer this faster delivery service but it depends on Royal Mail, bad weather conditions and traffic delays that can also hold up any orders.Special delivery orders received on Friday after 1.00pm will be posted MONDAY following the weekend.
Can i send an item back if its too small etc ? top
Sending back an item/items.
Yes of course within 10 days of receipt,
Please contact us by phone or e-mail to let us know if goods can be returned. Please include the returns note included with your order.
Goods must be returned complete and in a resellable condition dummies nappies and personal items such like must not be opened from the packet.and undamaged for refund. Please keep all receipts and/or proof of posting Exchanges sent out upon receipt back to our returns department. we will inform you and send a full refund which will be crediited back to your account within 30 days of return. Buyer to pay return postage cost,refunds excludes postage paid.october 2011 policy update (click here to know your rights for distance buying online)
When buying online your rights are to return goods within 14 days of receipt If you are not entirely satisfied with your purchase, you can return it within 14 days of receipt, providing it is not used and washed.
If your product should develop a fault within 14 days of purchase we will repair it, exchange it for an equivalent product if available, or if you prefer, refund your money (your product should still be in new condition and with the original packaging, accessories and receipt). .
If I order an outfit for a baby burial can i get it fast ? top
Baby burial bereavement orders
All orders are put on standby in order for final resting clothes to be made and sent out as a priority orders. If you also see an outfit which is appealing which you need instead of a Something Precious range please let us know so it can be sent out quicker.I know it is a sad time but unless we know you need it quick we cannot give you a top priority despatch.
All staff are sensitive to the families needs at such a distressing time and we will deal with your telephone call appropriately.if you need an item by a specific day we will also let you know if its is possible so you can then decide to buy elsewhere.Special delivery is also a good option for these type of orders.
What if I change my mind after ordering ? top
Changing your mind immediately after placing an order.
we will try to sort it out the same day so you can have a refund.
If we miss your instructions and an order has been despatched already just return the item with the enclosed order form for a full refund or replacement.refunds processed within 14 days
If my details are wrong will I get a refund top
Details wrong and refunds
heaven and hope send out orders to the address we are given with your order.
If shipping as been sent and you feel we didnt get the correct address we can only advice you to check with your addressee ie your old address and the new people that have moved in.
Once it has left our office we cannot accept liability for these lost items due to a mistake on your part, However if you sent a message on the bottom of the checkout page to send to a relative as a gift for someone and we didnt get the message then it is our fault and a refund or replacement can be sent .
do you post baby bereavement clothes to america or canada top
no sorry due to being handmade and timescales involved in delivery by royal mail
Can i pay by online banking top
Can i pay by online banking at Heaven and hope
yes email us at email@example.com tell us what you need and the delivery address. we will email you back with Heaven and Hope bank account details. pay same day up to 1pm and any non making items will go out the same day. on posting days which are Monday to Friday. items orders Saturday or Sunday are posted the next working day. excluding bank holidays.
do you do wholesale prices for businesses top
do you do wholesale prices for businesses
we offer a discount for baby bereavement items only. for maternity units and charities. email your requirements at