what do you need to know before ordering at Heaven and Hope premature baby superstore. popular questions asked ,faq Your Questions Answered here Need to see the colours of Nanny Nicu brand take a peak at the Colour chart
Yes we sell 1lb baby clothes ,you can click on the button by birth weight so pick 0-1lb or 1-2lb. you can order 1lb clothing sensitive bereavement wear too
we stock 2lb baby vests in white pink or blue colours. Pick incubator vests with multiple fasteners for a comfortable first outfit for premature babies.
yes we have the widest range of tiny baby tights in the uk, we stock tiny tights from 1-2lb and premature socks in any colour from 0-1lb up to 10lb in weight
yes we have the widest range for tiny baby snowsuits coats and jackets mix and match with any warm hat too,to bring your baby home warm from hospital
POSTAGE COSTS : ENGLAND SCOTLAND WALES CHOOSE PRIORITY 2-3 DAYS £9.99 OR ECONOMY 3-5 DAYS £4.99
POSTAGE COSTS: IRELAND 5 DAYS £11.99
Hi id like to buy clothes for a premature baby where shall i start ?
we have written an article so you don't waste time buying the wrong thing. so take a look at the premature baby clothes help page which goes into much better detail for you thankyou
December 2022-23 here are the last posting dates to reach you in time for Christmas.
1. To a UK address .. 21ST DEC use SPECIAL DELIVERY TO REACH YOU BY 24TH DECEMBER 2022.
4. FOR PREMATURE BABY CLOTHES Closed over Christmas 21st DECEMEBER 2021 back to normal 3rd JANUARY 2023.
5. FOR BABY BEREAVEMENT ORDERS OPEN OVER CHRISTMAS FOR COLLECTION ONLY 21st DEC TO 3rd JAN 2023.
6.DUE TO BREXIT DELAYS we will continue to post to ENGLAND, IRELAND, SCOTLAND,WALES.
can I collect premature baby clothing from you in person from Heaven and Hope
We have upgraded our health and safety policies in conjunction with Covid 19 2022.
we no longer offer a collect in person service from customers direct.
we understand the need to have clothing to dress your baby in as soon as possible. With continuous upheaval in the UK now. Plus strike disruptions we have upgraded the way we work. This takes place As of September 10th 2022. all rights reserved.
Most of the items on our website are handmade per order/ per outfit. Baby bereavement items therefore get priority.
What we offer now is posting to the UK including ENGLAND, IRELAND, SCOTLAND, WALES. we use a courier for England and Wales. You are welcome to arrange your own courier to collect your parcel from from us. You will need to organise this and pay from your end. What details will they need for you to book a collection direct? ....What they tend to ask for is 1.where its going.... 2. what is the weight of your parcel. 3. what is the inside contents of your parcel and what are the dimensions measured in mm or cm.
Postage is getting too expensive in all areas these days. So we have had to rethink the cheapest and most reliable way to get out your order quickly.
Using our courier instead of royal mail now... what we have been notified of recently is if you are not going to be in please put SPECIAL INSTRUCTIONS for the delivery driver on the final checkout page of our website. or the delivery driver will take your item back to the depot.
For years Heaven and Hope have been using fair trade products and cutting energy use for the manufacture of premature baby clothes. In 2021 and the year 2022 we felt it important to answer your questions on what we will do as a business to help protect planet earth. Climate challenge for Heaven and Hope is brilliant news as more and more products will be made in the UK. Plus these will be introduced to all the websites. Especially for premature baby clothes, tiny baby clothes and baby burial clothes.
so lets get started with the questions on our climate challenge promise.
ANSWER 1. Heaven and Hope will stock more handmade baby clothes. These will be on smaller quantities ordered at a time offering limited edition lines. Therefore these will not mass produced in larger factories overseas. It will offer more home businesses and small businesses the chance to work with us to help the economy grow locally and more central to the UNITED KINGDOM.
This also means shipping will be quicker, using less fuel plus it wont take weeks to arrive in Britain.
There will always be new lines arriving, its so exciting for you as a customer as Heaven and Hope also use uk fabric designers for most of the brands stocked. Only the softest cotton and cotton blend fabric is picked with the very latest cutest baby prints used. Cotton is a bio-degradable material, kind to the environment yet washes nice time and time again. Giving you the opportunity to pass down baby clothes when your baby has outgrown them. Or donating them to your local maternity unit giving you too a chance to protect the earth by giving it to the community.
ANSWER 2. Heaven and Hope use tissue paper to wrap most products from the store. Its biodegradable kind to the natural environment as it breaks down quickly .So important as a business with ethics being climate conscious. Next when a box is needed to post your order out boxes we receive are recycled so not to purchase brand new ones. This also goes for bubble wrap. Only crisp clean recycled wrapping is used. In 2022 another aim is to order a natural composting mailing bag to complete the products packaging.
Question 3. Do Heaven and Hope offer a natural burial product ? ANSWER 3. In 2021 Heaven and Hope offered more tiny baby burial coffins. More lines were added including a complete natural burial package. Its were everything ordered for the burial was environmentally friendly. from a natural woven coffin to bedding and clothing materials. composting over time kind to the climate challenges.
ANSWER 4. As a family business the staff in their spare time are committed to the climate challenge. One way is by growing seeds food lines to sustain the planets resources. Part of the process is working with other local families to swap foods in the community. We feel its a natural way to not put a strain on local supermarkets .
ANSWER 5. Heaven and Hope will keep the posting days to a maximum of 5 days of the week. This will also minimise the staffs use of sewing 7 days a week that would use way too much energy for product production. By posting Monday to Friday puts less of a strain on delivery drivers. using more fuel in the process if they had to deliver 7 days a week. Plus staff at Heaven and Hope well rested means its less stress on the nhs. due to staff being over worked and falling sick as you will agree its under enough strain as it is .
latest news 12th September 2021
during lockdown and covid 19 we have changed our posting policy ...
DUE to Brexit issues in Jan 2021 we have decided to only post to the following places ENGLAND WALES SCOTLAND IRELAND. until things are resolved.
1.POSTAGE AND PACKAGING COSTS
Is your order for you or a friend? do you want it sending direct to their address?, if so and you do not want them to know the price you paid Type in a message at the bottom of the final checkout page,Then check the delivery details are correct before paying thanks.
URGENT NOTICE open during corona virus lockdown until postal /delivery services closes thankyou
keep a look out for regular updates on our website
as of 12th September we are using royal mail and our courier
for special deliveries.
special deliveries time is by 4pm.
No sorry due to insurance restrictions
How to pay when you have finished ordering
Ordering offline just got easier by Phone or Email
Paying over the Phone or ordering by Email 4 choices
sending you your goods (Order)
Do you post to baby burial clothes to the Usa Australia Hong Kong etc TOP
updated 18/10/23 all rights reserved
latest news on first class deliveries … 18th April 2022
keep a look out for regular updates on our website
do you do wholesale prices for businesses
we offer a discount for baby bereavement items only. for maternity units and charities. email your requirements at
email@example.com. all items are hand made so please bear with us . we send urgent orders our to families in between you see.
no sorry due to being handmade and timescales involved in delivery by royal mail
Can i pay by online banking at Heaven and hope
yes email us at firstname.lastname@example.org tell us what you need and the delivery address. we will email you back with Heaven and Hope bank account details. pay same day up to 1pm and any non making items will go out the same day. on posting days which are Monday to Friday. items orders Saturday or Sunday are posted the next working day. excluding bank holidays.
do you post to ireland northern ireland and overseas in October 2023 Customs are refusing deliveries they are not scanning paperwork and keep returning orders back to us.so we no longer post to ireland as of 18th Ocotber 2023 until further notice. all rights reserved 18/10/2023.