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Neonatal Clothes by Nanny Nicu
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Prem Baby Clothes for NICU
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prem baby clothes 0lb-1lb
prem baby clothes 1lb-2lb
prem baby clothes 1lb-3lb
prem baby clothes 2lb-3lb
prem baby clothes 3lb-5lb
prem baby clothes 5lb-8lb
newborn clothes 8lb-12lb
Tiny Baby Bereavement

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telephone cheeky chums office on the numbers below

Tel 01942 254259

Mon-Sat 10am-11pm.

Customers

Freephone Number

0800 121 6424

10-4pm.

Shop FAQ

what do you need to know before ordering at Cheeky Chums premature baby superstore. popular questions asked at cheeky chums ,faq cheekychums Your Questions Answered here at cheeky Chums.Need to see the colours of Nanny Nicu brand take a peak at the Colour chart

I'm worried about internet payments Can I Order and pay over the phone? TOP

Paying over the Phone or ordering by Email 4 choices

Simply place your Order requirements by Phone Pay over the phone via credit card,
or send us an email then pay by invoice and email : using the safe payment gateway via PayPal or Google Checkout.(cheekychms@yahoo.co.uk)
or use online banking paying direct into the Cheeky Chums business account telephone us for the sort code an account number you need.
send an uncrossed postal order payable to Cheeky Chums Customers tel 01942 254259 or 0800 121 6424

Im confused which button do I use to pay online using my card details TOP

which button ?

When you finished shopping, on the checkout page you can Choose from the following 2 payment button options....

1. The yellow Checkout with PayPal button. OR

2. The Googlecheckout button.

Payment method 1.

The yellow Paypal button takes you to the next page it allows you to either type in your credit/debit card details or if you already have a Paypal account its a little quicker to add your username and password (on the right hand side of the page) then click Log in to pay.

Payment method 2.

The Googlecheckout button.This button takes you to the next page where you can add your credit /debit card details Or Sign in using your google checkout username and password if you already have one.

Shall I pay via Google Button or Paypal Button TOP

How to pay when you have finished ordering

When you finished shopping, on the checkout page you can Choose from the following 2 payment button options its easy peacy lemon sqeezy....
1. The yellow Checkout with PayPal Button.

2. The Google Checkout Button.

Payment method 1.
The yellow Paypal Button takes you to the next page it can be used anywhere worldwide.it allows you to either type in your credit/debit card details orif you already have a Paypal account its a little quicker to add your username and password then click Log in to pay.

Payment method 2.
The Google Checkout Button.fast, secure checkout This button takes you to the next page you can add your credit /debit card details Or Sign in using your google checkout username and password if you already have one.use once then shop anywhere again where you see the google checkout button.

If I pay today when will you send my goods ? TOP

sending you your goods (Order)

For fast turnarounds orders are despatched every working day Monday - Friday.
If using special delivery for a next day arrival please order by 1pm.Hand made items may not be ready please telephone if you need an urgent order quickly! 01942 254259 or 0800 121 6424
Please note special delivery orders and other orders that come through at the weekends are sent out on monday
first class,2nd class airsure and airmail Upon Cleared payment sent out within 2 working days.
Nanny Nicu orders take an extra day as they are individually hand made along with Something Precious baby bereavement sets.
cheques clear before goods are despatched echeques take up to 10 days to clear.

Excluding weekends or bank holidays which are out of our control) .weather permitting. Plus any customs clearance delays.

If I pay by Cheque when can I expect my goods ? TOP

Paying by Cheques

Goods are despatched upon cleared payment ,ie echeques and cheques can take approx 10 days to clear, if you need a faster option use internet banking or uncrossed postal order.tel 01942 254259 for the account details to pay

Are vat +tax charged on top of my order TOP

Vat and Tax

No, Vat on baby clothes are 0 rated. Vat is only added to special delivery services such as special delivery by 1pm,special delivery by saturday, special delivery by 9am.Charged at the curent Uk sterling rate of 20%

Can i send an item back if its too small etc ? TOP

Sending back an item/items.

Yes of course within 14 days of receipt,

RETURNED ITEMS/GOODS
Please contact us by phone or e-mail to let us know if goods can be returned. Please include the returns note included with your order.
Goods must be returned complete and in a resellable condition dummies nappies and personal items such like must not be opened from the packet.and undamaged for refund. Please keep all receipts and/or proof of posting Exchanges sent out upon receipt back to our returns department. we will inform you and send a full refund which will be crediited back to your account within 30 days of return. Buyer to pay return postage cost,refunds excludes postage paid.october 2011 policy update (click here to know your rights for distance buying online)

SATISFACTION GUARANTEED

When buying online your rights are to return goods within 7 days of reciept Cheeky Chums have exteneded this period so that If you are not entirely satisfied with your purchase, you can return it within 14 days of receipt, providing it is not used and washed.
PRODUCT GUARANTEE
If your product should develop a fault within 14 days of purchase we will repair it, exchange it for an equivalent product if available, or if you prefer, refund your money (your product should still be in new condition and with the original packaging, accessories and receipt). .

How much is postage ? TOP

POSTAGE COSTS

to uk postcodes order by 1pm SPECIAL DELIVERY next day by 1pm (price incudes new rate of vat £8.80 + vat @20.0% £2.19= £10.99)

to uk postcodes ROYAL MAIL 1ST CLASS £3.75 1-2 days

to uk postcodes ROYAL MAIL 2ND CLASS £2.25 3-5 days

to uk postcodes SPEND £29.99 GETS FREE STANDARD DELIVERY

order by 1pm for uk EXPRESS SPECIAL DELIVERY by 9am .price includes new rate of £14.40 + vat @20.0% £3.59=£17.99) (TELEPHONE ORDERS ONLY)

SPEND £29.99 FREE standard delivery or you can upgrade to SPECIAL DELIVERY(there is an option to add this yourself on the final checkout page after you have finished adding items to your shopping cart).

Postage around the world

any where overseas only 7.99 for orders under 2kg

we offer all deliveries international signed for .Giving you peace of mind that your item has to have your signature for upon delivery OR depending on the country it will be shipped faster than the normal Airmail. the faster by Airsure option (((((BUT You will also have to check the whole list of countries below using this faster service by Airsure )))).

Airsure can be sent to.....AUSTRIA,BALAERIC ISLANDS,BELGIUM,BRAZIL,CANADA,CANARY ISLANDS,CORSICA,DENMARK,FINLAND,FRANCE,GERMANY,
HONGKONG,ICELAND,LUXEMBURG,MALAYSIA,MONACO,
NETHERLANDS,NEWZEALAND,PORTUGAL,
SINGAPORE,SPAIN,SWEDEN,USA

( POSTAGE COST FOR WHOLESALE ORDERS ARE CALCULATED BY BOX WEIGHT)

How are my items despatched ? TOP

Items despatched

Well packaged.So Items to reach you in tip top condition give or take a few creases made during transit.
We use royal mail for small items to the uk.sent out within 2 working days
Special delivery options upon request.
Small packets by airmail and airsure for worldwide deliveries.withing 2 working days
in an emergency we also arrange fast deliveries by FED EX the customer pays for this service before order despatched.we shall get back to you with cost prior to shipping to all addresses worldwide weather permitting ie earth quakes/war zones.
For fast turnarounds. We post every day except weekends and bank holidays which are out of our control.

If I order an outfit for a baby burial can i get it fast ? TOP

Baby burial bereavement orders

All orders are put on standby in order for final resting clothes to be made and sent out as a priority orders. If you also see an outfit which is appealing which you need instead of a Something Precious range please let us know so it can be sent out quicker.I know it is a sad time but unless we know you need it quick we cannot give you a top priority despatch.

All staff are sensitive to the families needs at such a distressing time and we will deal with your telephone call appropriately.if you need an item by a specific day we will also let you know if its is possible so you can then decide to buy elsewhere.Special delivery is also a good option for these type of orders.

What if I change my mind after ordering ? TOP

Changing your mind immediately after placing an order.

we will try to sort it out the same day so you can have a refund.
If we miss your instructions and an order has been despatched already just return the item with the enclosed order form for a full refund or replacement.

will you tell me if my order has been sent TOP

Has my Order been sent

yes, so many customers worry they may not get an item in time. so for all uk delivery addresses we now include free recorded delivery on top of your postage method.
You will be sent by email or phone call with the tracking number as soon as we have depatched your order.
you can look any time at your convienience on the royal mail website to see where its up to. peace of mind ordering which doesnt cost you any more postage cost.
This recorded delivery service doesnt apply if you have used the Special delivery option
ONLINE TRACKING as soon as possible the staff update the website with an order status so you can also find out online where your order is up to if you saved login details at the time of ordering.

If my details are wrong will I get a refund TOP

Details wrong and refunds

Cheeky Chums send out orders to the address we are given with your order.
If shipping as been sent and you feel we didnt get the correct address we can only advice you to check with your addressee ie your old address and the new people that have moved in.
Once it has left our office we cannot accept liability for these lost items due to a mistake on your part, However if you sent amessage on the bottom of the checkout page to send to a relative as a gift for someone and we didnt get the message then it is our fault and a refund or replacement can be sent .

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