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First Class Post £3.50
 worldwide only £3.50
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FAQ


what do you need to know before ordering at Cheeky Chums premature baby superstore. popular questions asked at cheeky chums ,faq cheekychums Your Questions Answered here at cheeky Chums

Im confused which button do I use to pay online using my card details TOP

 

How to pay when you have finished ordering

When you finished shopping, on the checkout page you can Choose from the following 2 payment button options....

 

1.      The yellow Checkout with PayPal  button. OR

2.      The Googlecheckout button.

Payment method 1.

 The yellow Paypal button takes you to the next page   it allows you to either type in your credit/debit card details or if you already have a Paypal account its a little quicker to add your username and password (on the right hand side of the page) then click Log in to pay.

 

Payment method  2.

 

The Googlecheckout button.This button takes you to the next page where you can add your credit /debit card details Or Sign in using your google checkout username and password if you already have one.

If I pay today when will you send my goods ? TOP

Upon Cleared payment ie CREDIT /DEBIT CARDS or PAYPAL ACCOUNTS adn GOOGLE Accounts are sent out within 2 working days.Nanny Nicu orders take an extra day as they are individually hand made along with Something Precious burial sets.cheques clear before goods are despatched echeques take up to 10 days to clear.
(Excluding weekends or bank holidays which are out of our control) .weather pemitting. Plus any customs clearance delays.

what payment methods do you accept ? TOP

  • We accept all major Credit and Debit Cards online. We do not charge you for using this service (as would other companies) in order to keep your costs low.
  • Telephone payments: again  most Credit and Debit cards accepted tel either 01942 254259 or free phone 08001216424
  • Fast track online PayPal service. Ordering in super fast time in only 3 clicks.
  • Google checkout takes most debit/credit cards
  • Cheques, Postal orders made payable to CHEEKY CHUMS.uk customers only( please note goods are depatched when payments clear in bank account when using this payment method).Approx 10 days in some cases especially echeques.
  • overseas customers google checkout or paypal only

If I pay by Cheque when can I expect my goods ? TOP
Goods are despatched upon cleared payment ,ie echeques and cheques can take approx 10 days to clear, we also inform you when your item has been despatched so you can expect the delivery.

Can i send an item back if its too small etc ? TOP
Yes of course within 14 days of receipt, Send back the returns note back with your order for an exchange or a full refund which ever you prefer.please retain proof of postage as your receipt when you send your goods back.Unfortunately postage costs are not included with any refund payments..Refunds usually take up to 28 days to show on your own records/account.

How much is postage ? TOP

POSTAGE COSTS

UK ONLY

SPECIAL DELIVERY £14.99 by 9AM

ROYAL MAIL 1ST CLASS £3.50

ROYAL MAIL 2ND CLASS £1.85
SPEND £25.00 FREE standard delivery or you can upgrade to SPECIAL DELIVERY(there is an option to add this yourself on the final checkout page after you have finished adding items to your shopping cart).
 
wordwide postage costs

SPEND £25.00 FREE DELIVERY

worldWIDE £3.50 or SPEND £25.00 FREE DELIVERY
in an emergency we also arrange fast deliveries by FED EX worlwide. The customer pays for this service before orders are despatched.We shall get back to you within  1hr 10am-4pm with a cost prior to ordering or shipping giving you the chance to decide which is the better option for you.
all rights reserved policy updated 03/09/10

How are my items despatched ? TOP

  • Well packaged.So Items to reach you in tip top condition give or take a few creases made during transit.
  • We use royal mail for small items to the uk.
  • Special delivery options upon request.
  • Small packets by airmail for worldwide deliveries.
  • Surface mail sent at the buyers own risk due to so many items going missing due to pirates hyjacking boats overseas.
  • in an emergency we also arrange fast deliveries by FED EX the customer pays for this service before order despatched.we shall get back to you with cost prior to shipping.

  • For fast turnarounds. We post every day except weekends and bank holidays which are out of our control.
 

If I order an outfit for a baby burial can i get it fast ? TOP

All orders are put on standby in order for final resting clothes to be made and sent out as a priority order. If you also see an outfit which is appealing which you need instead of a Something Precious range please let us know so it can be sent out quicker.I know it is a sad time but unless we know you need it quick we cannot give you a top priority despatch.
 All staff are sensitive to the families needs at such a distressing time and we will deal with your telephone call appropriately.if you need an item by a specific day we will also let you know if its is possible so you can then decide to buy elsewhere.Special delivery is also a good option for these type of orders.

What if I change my mind after ordering ? TOP

  • we will try to sort it out the same day so you can have a refund.
  • If we miss your instructions and an order has been despatched already just return the item with the enclosed order form for a full refund or replacement.

Iv'e heard you dont take card payments over the phone if so how else can I pay TOP

  1. we take your order over the phone.
  2.  If you have an email address we shall give you a unique order code, the order code will be sent to you in an email so you know the email came from us.
  3. In the email is a button you use paypal to add your card details or google checkout to add them.
If you do not have an email send a cheque payable to Cheeky Chums once its cleaered approx 10 days we send out your order.

will you tell me if my order has been sent TOP

yes so many customers worry they may not get an item in time. so for all uk delivery addresses we now include free recorded delivery on top of your postage method. You will be sent by email or phone the tracking number as soon as we have depatched your order. you can look any time at your convienience on the royal mail website to see where its up to. peace of mind ordering which doesnt cost you any more postage cost.

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