• Im confused which button do I use to pay online using my card details
• If I pay today when will you send my goods ?
• what payment methods do you accept ?
• If I pay by Cheque when can I expect my goods ?
• Can i send an item back if its too small etc ?
• How much is postage ?
• How are my items despatched ?
• If I order an outfit for a baby burial can i get it fast ?
• What if I change my mind after ordering ?
• Iv'e heard you dont take card payments over the phone if so how else can I pay
• will you tell me if my order has been sent

Im confused which button do I use to pay online using my card details TOP

How to pay when you have finished ordering

When you finished shopping, on the checkout page you can Choose from the following 2 payment button options....

1.      The yellow Checkout with PayPal  button. OR

2.      The Googlecheckout button.

Payment method 1.

 The yellow Paypal button takes you to the next page   it allows you to either type in your credit/debit card details or if you already have a Paypal account its a little quicker to add your username and password (on the right hand side of the page) then click Log in to pay.

Payment method  2.

The Googlecheckout button.This button takes you to the next page where you can add your credit /debit card details Or Sign in using your google checkout username and password if you already have one.

If I pay today when will you send my goods ? TOP

what payment methods do you accept ? TOP

• We accept all major Credit and Debit Cards online. We do not charge you for using this service (as would other companies) in order to keep your costs low.
• Telephone payments: again  most Credit and Debit cards accepted tel either 01942 254259 or free phone 08001216424
• Fast track online PayPal service. Ordering in super fast time in only 3 clicks.
• Google checkout takes most debit/credit cards
• Cheques, Postal orders made payable to CHEEKY CHUMS.uk customers only( please note goods are depatched when payments clear in bank account when using this payment method).Approx 10 days in some cases especially echeques.
• overseas customers google checkout or paypal only

If I pay by Cheque when can I expect my goods ? TOP
Goods are despatched upon cleared payment ,ie echeques and cheques can take approx 10 days to clear, we also inform you when your item has been despatched so you can expect the delivery.

Can i send an item back if its too small etc ? TOP
Yes of course within 14 days of receipt, Send back the returns note back with your order for an exchange or a full refund which ever you prefer.please retain proof of postage as your receipt when you send your goods back.Unfortunately postage costs are not included with any refund payments..Refunds usually take up to 28 days to show on your own records/account.

How much is postage ? TOP

POSTAGE COSTS

UK ONLY

SPECIAL DELIVERY £14.99 by 9AM

ROYAL MAIL 1ST CLASS £3.50

SPEND £25.00 FREE DELIVERY

How are my items despatched ? TOP

• Well packaged.So Items to reach you in tip top condition give or take a few creases made during transit.
• We use royal mail for small items to the uk.
• Special delivery options upon request.
• Small packets by airmail for worldwide deliveries.
• Surface mail sent at the buyers own risk due to so many items going missing due to pirates hyjacking boats overseas.

• in an emergency we also arrange fast deliveries by FED EX the customer pays for this service before order despatched.we shall get back to you with cost prior to shipping.

• For fast turnarounds. We post every day except weekends and bank holidays which are out of our control.

If I order an outfit for a baby burial can i get it fast ? TOP

What if I change my mind after ordering ? TOP

• we will try to sort it out the same day so you can have a refund.
• If we miss your instructions and an order has been despatched already just return the item with the enclosed order form for a full refund or replacement.

Iv'e heard you dont take card payments over the phone if so how else can I pay TOP

1. we take your order over the phone.
2.  If you have an email address we shall give you a unique order code, the order code will be sent to you in an email so you know the email came from us.
3. In the email is a button you use paypal to add your card details or google checkout to add them.

will you tell me if my order has been sent TOP

yes so many customers worry they may not get an item in time. so for all uk delivery addresses we now include free recorded delivery on top of your postage method. You will be sent by email or phone the tracking number as soon as we have depatched your order. you can look any time at your convienience on the royal mail website to see where its up to. peace of mind ordering which doesnt cost you any more postage cost.